Privacy Policy

We are fully committed to protecting your privacy. To provide our services, we require certain personal data, which we use only in the manner described in this policy.

By using the Platform, you confirm that you have read this Privacy Policy and consent to the use of your data as described herein.

1. General Information

1.1 Who this policy applies to

This policy applies to everyone who accesses our Platform to avail services or otherwise uses it in any manner. The word “you” means every user of the Platform. Using the Platform means you agree to the collection, storage, use, and sharing of your data.

1.2 Changes to the policy

We update our Privacy Policy from time to time, so we recommend that you review it periodically to stay aware of any changes. It is also important that you provide us with accurate and up-to-date personal data.

1.3 Third-party services

Our Platform may contain links to external websites, services, or apps (“Third-Party Services”). Clicking these links may allow third parties to collect or use your data. We do not control these Third-Party Services and are not responsible for them. When you visit a third-party link, we advise you to read their privacy policy as well.

2. What personal data we collect

We collect various types of personal data about you to serve you. This includes:

2.1 Identification data

• Name
• Username
• Photo
• Gender

2.2 Contact data

• Your address
• Location
• Email
• Mobile number

2.3 Technical data

• IP address
• Browser type
• Device ID, device type
• Operating system information
• Time spent on the app/website
• Page views, clicks, number of visits
• Location data
• Internet service provider information

2.4 Transactional data

• Which services/products you availed
• Limited portions of card/UPI details (as shared by the payment processor)
• Payment-related information necessary to complete the transaction

2.5 Marketing and communication data

• Address, email
• Your posts, requests, feedback, and comments
• Information shared on blogs or chats
• Your responses to surveys/polls
• Your preferences for receiving marketing messages
• Your chat/call records on the Platform (when you communicate with service providers)

2.6 Usage data

• Your activities on the Platform
• Booking history
• Taps, clicks, and your interests
• How much time you spent on the Platform
• How you used the app and which pages you viewed

What if I do not provide data?

If any data is required under law or our Terms & Conditions and you do not provide it, we may not be able to deliver our services or products to you. In such cases, your access may be limited or terminated.

Aggregated (statistical) data

We may also derive statistical or demographic information from your data. Such data does not identify any individual and therefore is not considered personal data. However, if at any point this data begins to identify you, we will protect it in accordance with this policy, as we would personal data.

3. How we collect your data

3.1 Directly from you

You provide us data when you:

• Create your account
• Avail services or products on the Platform
• Request to receive marketing messages
• Participate in a survey or poll
• Provide a complaint or feedback, or contact us

3.2 Through automated means

Whenever you use the Platform, we automatically collect data related to your device and browsing, such as:

• Cookies
• Pixel tags
• Web beacons
• Server logs
• Other tracking technologies

If you visit websites or apps where our cookies are used, we may also receive certain technical data from there.

3.3 From third parties

We may also receive your data from:

• Analytics providers (such as Facebook, etc.)
• Advertising networks
• Service providers or publicly available sources
• Our affiliates

4. How we use your personal data

We use your personal data only where the law permits. The most common use is to provide our services or products to you, or to comply with a legal obligation. We use your data for the following purposes:

4.1 To provide services

• To provide our services and products to you
• To register you on the Platform after verifying your identity
• To improve and personalise your experience
• To respond to your requests, feedback, or complaints
• To improve the quality and features of our services
• To track transactions and process payments

4.2 To send information and updates

• To send periodic notifications, alerts, offers, or updates
• To inform you of changes in our services or products
• To send company-related news or updates

4.3 Marketing and advertising

• To send you advertisements or marketing messages related to our services or products

4.4 Legal and security reasons

• To comply with any legal obligation
• For the security and testing of our business, servers, systems, and data
• To comply with court orders, government directives, or legal processes
• To protect our legal rights or defend against claims
• To enforce our Terms & Conditions

4.5 To improve business operations

• To improve our delivery and service model
• For data analysis, testing, and internal operations

Your consent: permission to contact you

By creating an account on the Platform, you give us, our partners, and our service providers permission to contact you via phone, email, or messages. This is necessary to deliver services, explain features, and share related information.

Sharing of data as required by law

If sharing data is required under any law, court order, government agency, or legal process, we may share information without your consent. Any such step is taken in good faith and in accordance with this policy and our Terms & Conditions.

Sharing of data to provide services

Any information related to you — whether provided by you directly or received through us — may be shared with persons or entities involved in delivering services to you. This includes:

• Service providers
• Vendors
• Social media companies
• Storage providers
• Data analytics providers
• Consultants, lawyers, auditors, etc.

5. Cookies

Cookies are small files that, with your permission, a website saves in your browser or device. This allows the website to recognise your browser and remember some of your preferences.

Why we use cookies

• To distinguish you from other users
• To remember your preferences and settings
• To track advertisements
• To understand traffic to the website or app and improve our services

Where necessary, we may engage third-party service providers, but they may only use your information for our purposes — not for any other purpose.

Third-party cookies

On some pages of the Platform, you may encounter cookies placed by third parties. We have no control over these cookies.

6. With whom is your personal data shared?

We share your information only with those third parties that are directly involved in providing services or products to you. Such sharing is only for the purposes mentioned in Section 4.

We may share your data with:

6.1 Service providers

Who help us deliver your booking, payments, delivery, or other services.

6.2 Trusted third parties

Our partners, technology service providers, marketing team, payment processors, platform operators, and other business affiliates. These partners help us run our website/app, handle payments, deliver content, and provide services.

6.3 Analytics and advertising service providers

Who help us understand how the app or website is used. They are permitted to use technologies such as cookies.

6.4 Other users at your request

If you authorise us to share certain information with another user.

6.5 Government departments / regulatory bodies

When providing data is mandatory under any law or government order.

We direct all third parties to keep your data secure and use it only in accordance with the law. They are not permitted to use your data for their own purposes.

7. Your rights regarding your personal data

7.1 Viewing and updating data

You ensure that all information you have provided is correct and up to date. You may write to us at founders@fawda.in to receive a copy of your data or to have it corrected. We may take up to 7 working days to respond.

7.2 Deleting your data / account

You may also email us to have your account and associated data deleted. It may take up to 7 working days to complete the process. Once your account is deleted, you will not be able to use any of our services.

7.3 Opting out of marketing messages

If you do not wish to receive our marketing or promotional messages, you may use the opt-out option provided within them. Your request may take up to 7 working days to take effect.

Please note — we may still send you essential messages related to your account or the services/products you have availed.

8. International transfer of your data

As permitted by law, our Platform and our partners may operate servers or services in various countries. Your data may therefore be stored or processed in a country outside India. By using the Platform, you consent to such transfers.

Change in business

If our company undergoes a merger, acquisition, or partial/full sale in the future, your data may be included in the assets being transferred.

9. Security of your personal data

We adopt the necessary technical and physical measures to protect your information, such as:

• Encryption
• Password protection
• Call masking
• Secure physical storage
• Security standards aligned with applicable laws

Your password — your responsibility

If you have set a password for your account, it is your responsibility to keep it secure. We will not be responsible for password theft, loss, or any other unauthorised use. If you believe your password has been leaked, please inform us immediately so we can initiate the change process.

10. Data retention

You agree that we will securely store your personal data for as long as necessary to fulfil our purposes. Even after your account is closed or you stop using the services, your data may be retained for some time to comply with legal requirements and our legitimate obligations.

In some cases, we may aggregate your data in such a way that it cannot be linked to any individual. We may use such data for research or statistics for an indefinite period.

11. User-uploaded content

You may post your comments, suggestions, photos, or other information on our Platform. FAWDA advises against posting content that is sensitive in relation to religion, caste, or gender.

Please note that any content you upload may become public and visible to all users. We cannot prevent such information from being misused. We therefore do not accept any responsibility for the use or misuse of such content.

You acknowledge that you are solely responsible for any content posted on the Platform and that such content must comply with all applicable laws. If anything you post violates any law or harms anyone, the full responsibility shall rest with you.

12. Changes to the policy

We may make changes to this Privacy Policy from time to time. If any changes are made, the updated policy will be posted on the Platform or you may be notified via email or other means.

Where permitted by law, by continuing to use the Platform you accept the updated policy.

We recommend that you review this policy periodically to stay aware of any updates and changes.

Grievance Officer

If you have any questions, complaints, suggestions, or concerns regarding this policy or the use of your personal data, you can contact us at the details below:

Grievance Officer

Mr. Rajkumar Pundir

Position

Founder & CEO

Mobile

+91 8447 89 2666

Email

founders@fawda.in