PRIVACY POLICY

Welcome to Fawda’s privacy policy (“Privacy Policy” or “Policy”).

Fawdastar Agrisolutions Private Limited (collectively, “Fawda”, “we” or “us”) is engaged in the business of providing digital technology solutions to connect customers and service or product providers. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or interact with our website (https://fawda.in/) or mobile application (Fawda), collectively, “Platform”.

At Fawda, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services and products, we have to collect and process certain data about you. This Policy explains how we process and use personal data about you.

By using the Platform, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.

1. GENERAL INFORMATION

  1. Policy applicability: This Policy applies to individuals who access or avail the Services or products on or through our platform. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform. By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.
  2. Review and Updates: We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current.
  3. Third-Party Services: The Platform may include links to third-party websites, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service or product providers.

2. WHAT PERSONAL DATA WE COLLECT?

  1. We collect different types of personal data about you. This includes, but is not limited to:
    • Identity Data, such as your name, username, photographs, and gender.
    • Contact Data, such as your home address, location, email addresses, and mobile numbers.
    • Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
    • Transaction Data, such as details of the Services or products you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payment.
    • Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service provides through the Platform.
    • Usage Data, which includes information about how you use the Services or products, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
  2. What happens if I refuse to provide my personal data? Where we need to collect personal data by law, or under the terms of a contract (such as the Terms & Conditions), and you fail to provide that data when requested, we may not be able to provide you with the Services or Products. In this case, we may have to cancel or h3 limit your access to the Services or products.
  3. c) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

3. HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect personal data from and about you through:

  1. Direct Interactions: You provide us your personal data when you interact with us. This includes personal data you provide when you:
    • create an account with us;
    • use our platform to avail Services or products;
    • request marketing communications to be sent to you;
    • enter a promotion, user poll, or online surveys;
    • report a problem with the Platform and/or our Services, give us feedback or contact us.
  2. Automated technologies or interactions: Each time you visit the Platform or use the Services or Products, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.
  3. Third parties or publicly available sources: We will receive personal data about you from various third parties:
    • Technical data from analytics providers such as Facebook and advertising networks;
    • Identity and profile-related Data and Contact Data from service providers, publicly available sources, etc.
    • Personal data about you from our affiliate entities.

4. HOW DO WE USE YOUR PERSONAL DATA?

  1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services or Products or where we need to comply with a legal obligation. We use your personal data for the following purposes:
    • to provide the Services or Products to you;
    • to verify your identity to register you as a user on the Platform;
    • to improve customer service to respond to your Service requests and support needs;
    • to improve the functionality of our Services based on the information and feedback we receive from you;
    • to track transactions and process payments;
    • to send periodic notifications to manage our relationship with you including to notify you of changes to the Services or Products, and to receive occasional company news and updates related to us or the Services or Products;
    • to market and advertise the Services or Products to you;
    • to comply with legal obligations;
    • to improve our business and delivery models;
      • h3
    • to administer and protect our business and the Services , including for troubleshooting, data analysis, system testing, and performing internal operations;
    • to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
    • to enforce our Terms and Conditions;
  2. You agree and acknowledge that by creating an account with us on the Platform, you authorise us, our service providers, and associate partners, to contact you via email, phone, or otherwise. This is to provide the Services and products to you and ensure that you are aware of all the features of the Services or Products and for related purposes.
  3. You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms & Conditions, or in order to comply with any applicable laws and regulations.
  4. You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services or Products to you. This may include but not be limited to service providers who provide or seek to provide you with Services, vendors, social media companies, third- party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors.

5. COOKIES

  1. Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you permit it to) that enables the sites or service providers’ systems to recognise your browser and capture and remember certain information.
  2. We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
  3. Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.

6. DISCLOSURES OF YOUR PERSONAL DATA

  1. We may share your personal data with third parties as below for the purposes described in Section 4:
    • Service providers to enable them to provide you with Services or Products;
    • External third parties such as:
      • trusted third parties such as our associate partners, and service providers that provide services for us or on our behalf. This includes hosting and operating our Platform, providing marketing assistance, conducting our business, processing payments and transaction-related processes, transmitting content, and providing our Services to you;
      • analytic service providers and advertising networks that conduct web analytics for us to help us improve the Platform. These analytics providers may use cookies and other technologies to perform their services;
      • other registered users on our Platform upon your request or where you explicitly consent to such disclosure; and
      • regulators and other bodies, as required by law or regulation.
  2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. YOUR RIGHTS TO YOUR PERSONAL DATA

  1. Access and Updating your Personal Data: You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. When you use our Services, we make best efforts to provide you with the ability to access and correct inaccurate or deficient data, subject to any legal requirements. You can request Fawda for a copy of your personal data by sending an email to founders@fawda.in. Fawda may take up to 7 (seven) working days to respond to such request.
  2. Deletion of data: Notwithstanding anything contained in the Terms and Conditions, you may delete your account as well as your personal data stored with Fawda by sending an email to founders@fawda.in. Fawda may take up to 7 (seven) working days to process your request. Once your account is deleted, you will lose access to all Services and Products. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.
  3. Opting-out of Marketing and Promotional Communications: When we send you marketing and promotional content through email or social media, we make best efforts to provide you with the ability to opt-out of such communications by using the opt-out instructions provided. You understand and acknowledge that it may take us up to 7 h3 (seven) business days to give effect to your opt-out request. Please note that we may still send you emails about your user account or any Services or Products you have requested or received from us.

8. TRANSFERS OF YOUR PERSONAL DATA

  1. We comply with applicable laws in respect of storage and transfers of personal data. As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one you are based, or one of our vendors, partners, or service providers is located in a country other than one you are based in.
  2. By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.
  3. Business transition: You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

9. SECURITY OF YOUR PERSONAL DATA

  1. We implement appropriate security measures and privacy-protective features on our Platform including encryption, password protection, call masking, and physical security measures to protect your personal data from unauthorised access and disclosure, and follow standards prescribed by applicable law.
  2. Where you have chosen a password that enables you to access certain parts of the Services or Products, you are responsible for keeping this password secret and confidential. We will not be responsible for any unauthorised use of your information, or for any lost, stolen, or compromised passwords, or for any activity on your user account due to such unauthorised disclosure of your password. In the event your password has been compromised in any manner whatsoever, you should promptly notify us to enable us to initiate a change of password.

10. DATA RETENTION

  1. You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.
  2. n some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

11. USER GENERATED CONTENT

We invite you to post content on our Platform, including your comments, feedback, pictures, or any other information that you would like to be made available on our Platform. Fawda strongly advises against posting content related to religion, caste, or gender. Please note that such content will be available to all visitors to our Platform and may become public. We cannot prevent such information from being used in a manner that is contrary to this Policy, applicable laws, or your personal privacy, and we disclaim all liability (express or implied) in this regard. Further, you agree to comply with all applicable laws in relation to the content uploaded or otherwise shared by you on our Platform. You understand and acknowledge that you will be solely responsible for any information published by you on our Platform that violates applicable laws.

12. UPDATES TO POLICY

  1. We may occasionally update this Policy. If we make changes to this Policy, we will upload the revised policy on the Platform or share it with you through other means, such as email. To the extent permitted under applicable law, by using our Platform after such notice, you consent to updates made to this Policy.
  2. We encourage you to periodically review this Policy for the latest information on our privacy practices.

13. GRIEVANCE OFFICER

If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us, with your queries, grievances, feedback, and comments at founders@fawda.in or contact our grievance officer whose contact details are provided below:

Grievance Officer: Mr. Rajkumar

Pundir Designation: Founder & CEO

Mob: 8447892666, Email: founders@fawda.in

14. HOW TO DELETE YOUR ACCOUNT?

To delete your account you need to follow below steps:

  • Go to the संपर्क करे screen.
  • Scroll down to खाता हटाए option and press it.
  • It shows an alert which ask user whether He/She wants to delete their account or not.
  • If user selects 'हाँ' then, it will show an alert message that the account has been deleted and Redirect the user to Login Screen.